A big shout out to Gary Moughtin for the excellent customer service l received at your store recently. He was engaged, well informed, and made sure that I got the right product I was looking for. Thank you Gary for your excellent service I will be back.
- Nancy Potvin
Had excellent service from Gary in Victoria on the Roland Drums.
Really made me feel like a rock star!
- Mike Ross
I have been dealing with Tom Lee music, Richmond, British Columbia for many years.
I have purchased from this store many guitars, amps, pedals and more. I have sent my students to this store because of the excellent staff and customer service at this location.
I especially like to mention the store managers Dean Hanson and William Kendrick. They both run out of their way to help and satisfy a customer needs. I have personally enjoyed such service and observed their professional interaction with other customers. It is nice to see such dedicated individuals who take pleasure in providing excellent service and beyond.
Proudly signing my name below. Dean Adler.
- Dean Adler
I went in on Thursday with a seagull guitar I had just purchased second hand, wanting new strings and a tuneup. I fully expected to have to leave it overnight. I was talking to one of the store employees about my guitar when one of the other gentleman immediately cane over, took my guitar and fixed it while I waited .i could not have been more pleased. I would recommend this store to anyone. I had been in a couple of days prior and another employee showed me some of the beginner guitars. He was polite and answered all of my questions in a professional manner. I am highly appreciative of the time taken on my behalf ... an amazing store where the staff go above and beyond.
- Debbie Rentz
Gary and Casey went out of their way to assist us with a difficult situation that involved a friend of our 11 year old son's breaking a 2 day old Epiphone Les Paul guitar. The nature of the break and further inspection by Casey had us all convinced that the guitar was defective when it arrived at the store and despite multiple attempts to convince the Yorkville/Epiphone Canada rep to do the right thing and take responsibility for selling a defective product, this never happened. Despite this outcome we are extremely satisfied with the service and empathy shown by the Tom Lee staff in Victoria for both families in this awkward situation. It will be our store of choice as our son continues his musical pursuits (with a nice Gretsch guitar). It won't be the last thing we buy at Tom Lee but that Les Paul most likely will be the last Epiphone Canada product we buy.
- Michael Chmara
The store is great and the staff are awesome, will definitely be making this my #1 music store
- Thomas Moyle
Honestly it's super overwhelming for someone like myself who is just starting home music recording, but I was thankful for the service I received because it's easy to feel like you don't belong among the staff who are super knowledgeable but I felt welcomed, and invited to return, and I was very thankful for that.
- R. Morgan Slade
Gary and his team had excellent customer service! They put new strings on my Taylor guitar, and made sure that I got everything I wanted. Gary told us stories of his musical path and had genuine interest in getting to know me as a musician. Tom Lee is further from where I live than long and mcquade, but the service made the distance worth it. Long and Mcquade lacked the welcoming atmosphere that was present at Tom Lee. Will be back again!
- Kaylee Jung
Everything about any Tom Lee Music store I've been to is fantastic! Would be nice to see a few high end classical/flamenco guitars in stock but I understand they are very expensive and stay in stock for a very long time.
Great store, lots of knowledgeable help from Dylan and the layaway option is fantastic for someone like myself.
- Daniel Belanger
I thought i had a dead string, staff member tuned my guitar and told me i was over tightening and did not need new strings. He also showed me an electronic tuner which i purchased. great guy!