I am very grateful for Kurt’s assistance with my return of my nieces flute. He went above and beyond. Thank you so much.
- Mildred Wilson
I visited your Langley store at the end of summer to have the stuck mouthpiece removed from our trumpet and to have it serviced for the upcoming school year.
I was at your competitor earlier and they said they would need to send the trumpet to their repair shop for repairs. This would take about 2 weeks and they also recommended that a chemical cleaning was required.
At this point I decided to see if Tom Lee could solve our repairs faster. We were pleasantly surprised that there was a repair person on site when we arrived. The stuck mouthpiece was removed in a few minutes at no charge!
We then asked if any further servicing was required at this point in time. The repair person was able to correctly determine the age of the trumpet, where we bought it and the price from just looking at the trumpet! A few more minutes of checking and he said that since the trumpet is less than a couple months old and it was in good condition no servicing or cleaning was required at this time. But we should bring it back in a year.
We wanted to know how the mouthpiece got stuck and how to prevent this from happening again. He patiently explained to me and my son how to correctly put the mouthpiece on; how to oil the buttons; and how to grease the slides.
My son wanted to know why the trumpets on display are so expensive. The repairman again took his time to explain all the differences between a beginner trumpet and a professional trumpet. My son was very impressed with the explanation.
I was also very pleased and impressed with the level of knowledge, technical expertise and service that we received from Tom Lee Music. We will be back one day and we will definitely spread the word of our experience. We know many of our friends have already purchased instruments from Tom Lee since our visit.
- Anne Gilmour
Gary was great to deal with.super nice guy with a wealth of knowledge.Iv been going to this store a few years now, they really take joy in helping you find what your looking for.
Casey is a great guys bought a custom tele and dropped it (strap failure)Casey took if and fixed it and it plays great.
Thanks for being a great store.Life long customer.
- Mark Busch
We were very impressed with how they treat their guests specially Gary, who helped us all the way through. This place will always be our go to and will gladly recommend to anyone wanting to purchase some musical instruments. Kudos to Gary and the other staff members who were there with us that day, it was a really happy day!
- Francis Glenn Mallari
Excellent service and product knowledge. I could have purchased on line but I prefer to support local businesses.
- Gary Brewer
Some studio monitors were not displayed, But overall a very user friendly experience when trying out the monitors. And not to mention the extremely helpful staff!
- Dylan Schmit
Every time I visit my local Tom and Lee’s has been a wonderful experience. All of the guys I have delt with have been very patient and helpful when I’m am looking for the perfect product. I have also enjoyed brining my daughter though to browse or try out instruments. Thank you Tom and Lee’s Langford team!
- Jonathan Thompson
Gary and Paul at Millstream location are AWESOME! There was no pressure, no hard sell, showed great patience as I tried to navigate all the options I had, answered questions with great knowledge, even took the time to show me a jazz chord or two. I'll be back there, and I highly recommend.
- milton papageorge
Staff were very friendly and knowledgeable. Stated that I was a beginner and was shown everything I needed. Definitely going back
- Darren Mcneil
The shopping experience was great. Gary was very knowledgeable and made sure we bought the instrument that was right for my daughter. Very satisfied!