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Commonly asked questions regarding Upright Pianos
1. "Why does my Piano have 'sticking keys' " ?
Keys that stay down, often called 'sticking keys', are most likely caused by too much humidity in the Piano room. The best way to resolve this situation is to make sure the relative humidity in the Piano room is consistently between 40% and 50% relative humidity. Keeping the temperature in the Piano room constantly between 18 and 23 degrees Celsius will help. Keep the Piano away from windows, and doors that open to the outside. If the sticking keys persist, ask a qualified Piano technician to visit and evaluate the situation.
2. “Why are there ‘buzzing vibration noises’ coming from my Upright piano when I play it?”
a. Most situations are caused by objects on, or objects near, the piano. While someone is playing the Upright, check if objects on the piano are causing the noise. Alternatively check other objects around the room, and on the walls, to see if anything else is causing the noise.
b. If no objects on the Piano, and no objects around the Piano room have been causing the vibration noise, ask a qualified Piano technician to visit as soon as possible and evaluate the situation.
3. “Why do the Notes on my upright piano keep on ‘ringing’?”
a. If it is the upper register that ‘rings’, this is normal as there are no dampers to stop the ringing in the top registers.
b. If all notes ring, a qualified Piano technician should visit to evaluate the situation as soon as possible.
4. “Why do some keys on my Upright piano stay down, when I use the sustain pedal?”
This is due to tight keys. If the Upright piano was just delivered, wait 2 or 3 days to see if the situation will normalize, before asking a qualified Piano technician to visit. If after 3 days the notes are still staying ‘down’, ask a qualified Piano technician to visit and evaluate the situation.
5. “Why are the heights of the keys uneven after delivery, and keys cannot be easily played?”
Ask qualified Piano technician to visit and evaluate the situation. as soon as possible.
6. “Why are some keys ‘higher’ or 'lifted' if played very hard ?
If the Upright piano is new this is fairly normal, due to 'tight' pilot holes. A qualified Piano technician should correct the situation during the 1st warranty tuning and service. If the Piano is not from a dealership, ask a qualified Piano technician to visit and evaluate the situation.
7. “When I push down the Soft pedal on my Upright piano, why is the sound not that ‘soft’?”
This is fairly normal on an upright Piano. Unlike a Grand Piano, the volume difference on an Upright Piano is very slight between soft pedal down, and no soft pedal.
8. “Why do all notes sound ‘muted’, plus there is some ‘clicking’?”
The Practice pad has likely fallen down, continually ‘muting’ the sound. Ask a qualified Piano technician to visit and evaluate the situation.
9. “Why is my Upright piano ‘rocking’ when I play it?”
This is common for small pianos with no legs and/or no wheels. Make sure the Upright is placed on a level floor. Alternatively, ‘shims’ (spacers) can be installed by a qualified Piano technician.
10. “Why won’t the keys on my Upright piano not repeat fast enough on trills?”
This is normal, as an upright action cannot ‘repeat’ as quickly as a grand piano action.
11. “Why does my Upright piano sound brighter, after tuning ?”
This is normal. The tone is duller when the piano is out of tune, or low in pitch. The tone becomes clearer and more ‘sparkling’ when it is properly in tune.
* If you would like additional information, we would be pleased to mail you our “The Care of Your Piano” brochure. To request this informative brochure, please phone any of our nine Piano Showrooms, or our Piano Service Coordinator 604-273-3800 (extension 221).
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